Home / Purple Valley bear ordering information

Purple Valley Bears are like us—all one-of-a-kind!

They love unconditionally and give the best teensy, little bitsy finger-hugs you've ever had—you'll never be sorry you have one in your life!

It's super easy to bring one into your life!

What do I do first?

1. Does your bear have a sign that says "On Hold" next to his name? If so, write and let me know that you'd like to be put on the wait list for him. "On Hold" means that someone else wants the bear and has told me that payment is coming, but either I've not received it yet, their check has been received but not yet cleared, or they're paying for the bear on layaway. Until payment is received, their check is cleared, or payment is received in full, the bear is considered "on hold" - not yet truly sold. Sometimes the person never actually sends the payment, their check bounces, or they never finish paying the layaway off, in which case the bear could indeed be yours if I know you want him.
    
2. If there is no "On Hold" sign, click the PayPal button to buy using PayPal. If you want to use a check or money order, e-mail me at samantha@purplevalleybears.com. Tell me the bear's name that you would like to adopt. I will e-mail you back and tell you where to send your payment etc and further information if necessary. Please do read the various sections below—they cover most of the bases!
    
3. Reply to my next e-mail with your full name and shipping address.

That's it! Once payment is received in full (see the "Payment options" and "The fine print" sections below), your bear will be on its way to you!

 
Layaway plans

Yes, I sure do offer layaway plans on some (usually most!) bears. I realize that some artist bears are pricey, and I want you to be able to have a bear you love—even if you can't afford him all at once. Here's how it works:

• E-mail me and ask if layaway is available for the bear you'd like.

• Layaway is offered as a 2-payment plan. That means that the purchase price (excluding shipping) is divided in half. The first half is due when I confirm with you that the bear is still available. The second and final half, plus shipping, is due no more than one month later.

• All layaway payments are non-refundable and will be forfeited if you do not finalize payment. Please be really sure you want the bear before you start making payments. Please understand that I do this because the bear is essentially "off the market" for the entire time you are paying him off. I may have lost multiple chances to sell him during that time.

• Payments are due no more than 30 days apart. Your first payment will be due no more than 5 days from the date I send you the e-mail confirming that the bear is available, if you decide you want him. Your second payment will be due no more than 30 days from the date your initial payment was received.

• Remember that your last payment will be a little bit higher than the first because it will include the shipping fees, discussed with you in advance.

• Do read the Payment options and The fine print sections below.

Payment options

1) PayPal. This is my preferred method of receiving payment. If you use your credit card (or checking account) via PayPal to pay for your bear, I will ship within two business days of receiving the notification (for final payment) from PayPal. (Note, please, that this is the only accepted method of payment for bears adopted by people living outside of the US.)

2) Money Order. Money orders are also accepted for sales within the US. As with the above, orders paid for by postal money order are shipped within two business days of receiving the money order.

3) Check. Checks are cheerfully accepted (sales within the US), but unfortunately they must be held for 7-10 business days to be sure they have cleared. After that time, your critter will be sent out. (Please note that if your check bounces, you are legally responsible for any bank fees that I incur.)

International sales

International sales are welcome! Your shipping fees will be higher than sales within the US, but I can ship anywhere. Please be sure to e-mail me before completing your PayPal payment, as I need to let you know how much your shipping will be to your address. (It will be higher than what's shown next to the bear and what's shown on the PayPal screen.) There is a link to a currency converter in the description section for each bear so you can see how much he is in your currency. The bear's final price will be based on the exchange rate on the day you tell me you want the bear. In other words, I'll work out the currency conversion when you tell me you want him. That will be the set-in-stone price, even if you put him on layaway and don't finish paying for him for a month. This can work to your advantage if the exchange rate changes in my favor. Please note that the only method of payment I accept for international orders is PayPal.

The fine print

• I ask that payment arrive no more than three (3) days from the date that I send you the e-mail with your total due. If payment is not received within that time, the "On Hold" notice will be removed, and the bear will again be available for purchase by others.

• If you sent a check and it is returned by the bank for any reason, you will be legally responsible to me for any fees that my bank charged me. Please do not pay by check unless you know it will clear.

• I guarantee that you will love your bear when you receive it. If you are unhappy, you must e-mail me at samantha@purplevalleybears.com within three days of receiving your bear and let me know what's wrong. If the bear is returned to me in exactly the same condition that I sent him to you in and packed with as much care, I will be happy to refund your purchase price when he arrives back here. However, you are responsible for all shipping costs both ways. (Bears must be sent back via Priority Mail with Delivery Confirmation.) Your refund will be in the same form that you originally paid. For example, if you paid via PayPal, your refund will arrive via PayPal. If you paid with a check, your refund will be in the form of a check, and so on. I don't expect this will be an issue, as I fully expect you will be thrilled with your new bear! I have never had a bear returned, but as there's a first time for everything, I wanted to cover it!

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